Refund policy
Refund & Return Policy
1. Our 14-Day Satisfaction Guarantee
If you are not satisfied with your purchase, you may request a return within 14 calendar days of receiving the product. This guarantee applies to all products purchased from LAVENEL, including discounted items and purchases made with promotional codes.
You may use the product normally, according to its instructions, during this period to decide whether it is right for you. Ordinary use during the trial period does not, by itself, make the product ineligible for return.
Return shipping for a satisfaction return is paid by the customer. There are no cancellation, restocking, or payment processing deductions from an eligible refund.
2. How to Request a Return
- Email getlavenel@gmail.com within 14 days of receipt with your order number and the item you wish to return.
- We will provide return instructions and the approved return address for your order.
- Package the product securely with its included accessories and send it to the address provided. Keep your shipping receipt and tracking information.
Please contact us before sending anything back. The return address may be the supplier or fulfillment location from which your product was shipped and may be outside your country. Do not use our business mailing address or assume that the address printed on the package is the approved return destination.
The 14-day deadline applies to contacting us to request the return. Our instructions will explain the arrangements for sending it back.
3. Condition of Returned Products
Return the product in a clean condition, securely packed, with the accessories and components supplied with it. Original packaging is helpful but is not a condition of the guarantee.
Damage caused by misuse, unauthorized alterations, or failure to follow the product's instructions is not covered by the satisfaction guarantee. This does not affect claims for products that arrived damaged or were defective, or rights provided by applicable law.
4. Full Refunds
After we receive the returned product and confirm that the return meets this policy, we will issue the refund to the original payment method. For an eligible return of the entire order, we will refund the full amount paid to LAVENEL for that order, including original shipping charges and applicable taxes collected by us.
For a partial return, we refund the actual amount paid for the returned item after any discounts, together with applicable taxes attributable to it. Shared bundle discounts are allocated proportionately to the returned items. Original shipping paid for the retained portion of an order is not refunded unless required by law.
The separate cost of return postage paid by you is not reimbursed for a satisfaction return. Import charges paid directly to customs or a carrier are handled according to the rules described in our Shipping Policy.
We will notify you when your refund is approved and initiate it by the next business day after approval. Your bank or payment provider determines when the refund appears in your account. Any shorter refund deadline required by law will apply.
5. Canceling or Changing an Order
To request a cancellation or change, email us as soon as possible with your order number. You may cancel within one hour of placing your order if it has not already shipped. After one hour, we will try to accommodate the request, but changes or cancellations may not be possible once fulfillment is underway.
If we confirm cancellation before shipment, we will refund the full amount paid to the original payment method. If the order has already shipped, you may use the return process after receiving it. Your statutory cancellation and refund rights remain unaffected.
6. Exchanges
If you would prefer another available size, color, or product, contact us within 14 days of receipt. We will explain the available return and replacement options. Availability and any price difference will be confirmed before an exchange is arranged. You are not required to accept store credit instead of an eligible refund.
7. Damaged, Incorrect, or Defective Items
Contact us promptly if your order arrives damaged, contains the wrong item, or does not work as described. Include your order number and a description of the issue. Photos or a short video may help us assess it, but you are not required to report every issue within 48 hours to preserve your legal rights.
We will arrange an appropriate replacement or refund and any necessary return instructions. Customer-paid postage for satisfaction returns does not automatically apply to damaged, incorrect, or defective items. We will cover necessary return postage for an issue covered by our limited warranty or caused by our fulfillment error. Do not pay for a return shipment without first obtaining our instructions.
8. 14-Day Limited Warranty
LAVENEL, whose operator and business mailing address are identified in our Terms of Service, provides the original purchaser of products purchased directly from LAVENEL with a limited warranty against defects in materials and workmanship for 14 calendar days from delivery.
For a covered defect reported during that period, we will provide a replacement or refund without a service charge and cover any necessary return shipping. Contact getlavenel@gmail.com with your order number and an explanation of the defect. We will provide instructions for assessment and any return. If we cannot provide a replacement within a reasonable time, we will issue a refund.
This limited warranty does not cover damage caused by misuse, accidents after delivery, unauthorized modification, failure to follow instructions, or ordinary wear unrelated to a defect.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. We do not disclaim implied warranties or limit their duration through this policy. The 14-day commercial warranty does not end any longer protection, remedy, or claim period provided by applicable law.