Shipping policy

Shipping Policy

1. Delivery Destinations

We ship to the United States, Canada, Australia, New Zealand, and the United Kingdom. Available shipping options and any destination restrictions are displayed at checkout.

2. Estimated Delivery Time

Estimated delivery is 10–21 business days from the date you place your order, including order processing. This is the overall estimate, not an additional transit period after processing.

For this policy, business days are Monday through Friday, excluding applicable public holidays. Delivery estimates may be affected by the destination, carrier schedules, customs clearance, public holidays, or unexpected disruptions. Any different estimate for a particular order will be disclosed before purchase.

3. Shipping Charges

Shipping charges, if any, are displayed at checkout before payment. Free shipping offers apply according to the qualifying amount and destinations shown with the offer. The checkout total identifies the shipping charge for your order.

4. Fulfillment and Tracking

Orders may be fulfilled and shipped by our overseas suppliers or fulfillment partners. Products may arrive in separate packages. We will provide available tracking information after shipment. Tracking may take time to display the carrier's first scan.

5. Delays or Missing Packages

If your order has not arrived within the estimated delivery period, contact getlavenel@gmail.com with your order number so we can investigate.

If we cannot ship within the time promised for shipment, we will notify you and obtain your agreement to any required delay or provide a cancellation and refund option as required by law. Creating a tracking number alone does not mean an order has shipped.

For a package lost or damaged in transit, we will investigate with the supplier or carrier and arrange an appropriate replacement or refund. Carrier or customs delays do not automatically remove your rights under applicable law.

6. Delivery Address and Unsuccessful Delivery

Please provide a complete, accurate address, including any apartment or unit number. Contact us promptly if you notice an error. Changes may not be possible after dispatch.

If delivery fails because of an incorrect address, refusal, or failure to collect a package, contact us so we can review the shipment and available options. Additional delivery or return costs may apply where disclosed and permitted by law. We will explain any applicable costs before arranging a further shipment. An unsuccessful delivery does not automatically cancel all refund rights.

7. Taxes, Customs, and Import Charges

Applicable taxes collected by our store are displayed at checkout. Depending on the destination and order, customs duties, import taxes, or carrier clearance charges may also be collected by the destination authorities or carrier.

Unless checkout expressly states that such import charges are included, the recipient is responsible for them to the extent permitted by applicable law. These charges are set by the relevant authorities or carrier and are not shipping charges collected by LAVENEL. We do not guarantee that a shipment will be exempt from import charges.

Any refund of charges collected directly by customs or a carrier must be addressed through that authority or carrier under its rules. This does not limit any obligation LAVENEL has under applicable law.

8. Questions

For help with delivery, contact getlavenel@gmail.com.